privacy policy

At Prestige Abayas, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

Information We Collect

When you visit our website, we may automatically collect certain technical and usage information. This may include:

  • Your IP address

  • Browser type and device information

  • Domain type (such as .co.uk or .com)

  • Referral URLs and pages visited

  • Time spent on pages and browsing activity

  • Search terms entered on our website

  • Advertisements or links clicked

  • Geographic location data such as country and area code

This information may be collected by Prestige Abayas and trusted third-party service providers, including analytics, payment, advertising, and marketing partners.

We may collect this information even if you do not create an account or place an order.

When you register, place an order, subscribe to our mailing list, or contact us, we may collect personal information including:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction details

  • Order history and preferences

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss. All personal information is stored securely and handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and enhance website functionality.
Cookies help us:

  • Remember items in your shopping basket

  • Save your preferences

  • Analyse website traffic and performance

  • Personalise content and advertisements

Cookies do not typically contain personally identifiable information, but some data collected may be linked to your account or device.

Most web browsers automatically accept cookies; however, you may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality

Policy Updates

Prestige Abayas reserves the right to update or amend this Privacy Policy at any time to reflect legal, operational, or regulatory changes. Any updates will be published on this page.

How We Use Your Information

  • To process and fulfil orders

  • To provide customer support and respond to enquiries

  • To manage payments, deliveries, returns, and refunds

  • To improve our website, products, and customer experience

  • To administer and secure our website

  • To detect, prevent, and investigate fraudulent or unlawful activity

  • To send marketing communications where you have consented to receive them

  • To comply with legal and regulatory obligations

We use your information for the following purposes:

Marketing Communications

If you choose to receive updates from us, we may contact you by email, SMS, or post regarding new collections, promotions, launches, and brand updates.

Marketing Communications (Unsubscribe)

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

  • Updating your account preferences where applicable

Disclosure of Information

We do not sell or rent your personal information to third parties.

However, we may share information with trusted third-party providers where necessary to operate our business, including:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and analytics providers

  • Marketing and advertising platforms

We may also disclose personal information where required to do so by law, regulation, court order, governmental authority, or law enforcement agency, including where necessary to investigate suspected fraud or illegal activity.

Your Rights

Under applicable data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your data where legally applicable

  • Withdraw consent for marketing communications

  • Object to certain processing activities

To exercise any of these rights, please contact us directly.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our website or business email.