Shipping & Returns

Fast, secure, and reliable shipping designed to deliver your order safely and on time.

Shipping

Prestige Abayas is committed to ensuring your order arrives safely and efficiently. Please review our shipping policy below before placing your order.

United States

US Domestic Shipping

We offer shipping across the United States using trusted and trackable courier services.

Processing Time

  • Orders are typically processed within 1–3 business days.
  • During launches, sales, or high-demand periods, processing times may be slightly extended.

Shipping Time

  • Standard US shipping: approximately 3–7 business days after dispatch.
  • Delivery times are estimates and may vary depending on location, weather conditions, or courier delays.

Tracking Information

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Incorrect Shipping Information

  • Please ensure all shipping details are entered correctly at checkout.
  • Prestige Abayas is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Worldwide

International Shipping

We proudly ship worldwide to bring our collection to customers everywhere.

Processing Time

  • International orders are generally processed within 1–3 business days.

Estimated Delivery Times

  • United Kingdom & Europe: approximately 5–10 business days
  • Middle East: approximately 5–12 business days
  • Rest of World: approximately 7–15 business days

Customs Duties & Import Taxes

  • International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
  • Prestige Abayas is not responsible for delays caused by customs clearance procedures.

Tracking Information

  • All international orders include tracking where available.
  • Customers will receive tracking details once the order has been dispatched.

Lost or Delayed Parcels

  • Once an order has been shipped, Prestige Abayas is not responsible for courier delays, lost parcels, or customs-related delays.
  • However, we will always do our best to assist customers in resolving delivery issues with the courier service.

Delivery Refusal & Returned Parcels

  • If a parcel is refused, unclaimed, or returned to us due to failed delivery attempts or unpaid customs charges, shipping fees are non-refundable.
  • Additional shipping charges may apply for re-delivery.

Contact

For any shipping-related enquiries, please contact us via our website or business email and we will be happy to assist you.

At Prestige Abayas, we take pride in offering carefully curated pieces and premium fragrances. Customer satisfaction is important to us, and we kindly ask that you review our returns policy before making a purchase.

Returns & Refund Policy

Abaya Returns

We accept returns on eligible abayas within 14 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in their original condition

  • All original tags and packaging must be intact

  • Items must be free from perfume, makeup, stains, odours, or damage

Non-Returnable Items

For hygiene and quality assurance reasons, the following items are non-refundable and non-returnable:

  • Perfumes and fragrance oils

  • Room fragrances

  • Sale or clearance items

  • Gift cards

Return Approval

  • Customers must contact us before returning any item

  • Unauthorised returns may not be accepted

  • Once your return request is approved, return instructions will be provided

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is faulty or incorrect

  • We recommend using a tracked shipping service, as Prestige Abayas cannot be held responsible for lost return parcels

Refunds

  • Once your return has been received and inspected, approved refunds will be processed to the original payment method

  • Please allow 5–10 business days for your bank or payment provider to process the refund after approval

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photographs and your order number so we can resolve the issue promptly.

Exchanges

  • We currently do not offer exchanges

  • If you would like a different size or item, please place a new order once your approved return has been processed

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Please check with your bank or payment provider first

  • If the issue persists, contact us for further assistance

Fragrance returns

Due to the nature of our fragrance products and for hygiene reasons, all perfume oils and fragrances are non-refundable and non-returnable once purchased. If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with your order number and clear photographs, and we will be happy to assist you. We recommend carefully reviewing product descriptions before purchasing, as scent preferences are subjective and cannot be accepted as grounds for return or exchange.

Contact

For all return enquiries, please contact us through our website or business email before sending any items back.